Hello, friend!I am glad that you have entered the LIGHTRISE official store to place an order
If you have any questions about LIGHTRISE products, you can send me an email at any time
You can also contact me by adding whatsapp+86 18573040065
1) About transportation and tariff issues:
If you are from the European Union:
We will choose DPD duty-free logistics channel to send the package for you
You do not need to pay tariffs, the tariffs are borne by us, and the package will be delivered to your door by DPD, and the transportation time is: 10-25 days to arrive
If you are from Europe and America ：
We will choose EMS/FED/UPS for you /DHL fast logistics channel sends parcels, the transportation time is: 7-12 days to arrive,
In order to reduce your tariffs, we will declare a low value for your parcel, the declared value ranges from 20-220USD, so you don’t have to worry about high tariffs
2) About the frame customization time:
Carbon fiber frames are customized products, and each buyer’s requirements are different, so we need to customize according to customer needs
Customization time usually takes 10-25 days to ship, Electroplating painting，chameleon and ice cracks are special color customizations, usually the customization time will be longer, and it needs to be customized in combination with the climate.